Sunday, June 21, 2009

The Revolution Will Be Tweeted



I have spent the last several days "watching" events unfold in Iran via Twitter and participating - to the extent that I can, sitting halfway around the world - in passing on what information I could verify as fact. It has been, in the way of the ancient Chinese proverb, interesting. Twitter has become the poster site for a new kind of communication, in a way I do not believe even Evan Williams and Biz Stone (the founders of twitter) ever dreamed it could be. It has proven its relevance to today's society arguably more surely than any start-up in the last 50 years.

Using the hashtag (a tag, or search term) #iranelection to search for news turns up thousands of new tweets every minute, a flood of information, some of it factual, some of it not, all of it (spammers aside) having to do with the protests in Iran. During the media blackout of yesterday - and the even heavier blackout all day and night today - it was the only way to find out what might be happening on the ground in Tehran and around that country. But more than updates from the front and support for those on the ground from the rest of the world, the hashtag has become a giant game of Telephone, a two-way stream of resistance passing the word from one protestor to another, sometimes directly, but also largely via strangers sitting at their keyboards thousands of miles away, retweeting (passing on) the information and sending it out to their own network of friends and followers, for even more people to see and pass on. Tweets* have gone out with everything from news of where the clashes between protestor and Basij were located, to advice on what to do when tear-gassed, the addresses and locations of hospitals and embassies offering help, locations protestors should avoid to escape capture or violence, outting tweeters who were fakes or government operatives spreading disinformation, and news of explosions, deaths, and injuries. In addition, protestors have used Twitter to coordinate their rallies and to get the word out about them, to pass on messages from opposition leader Mir-Hossein Mousavi, and to post the url's of other websites containing videos and photographs of the protests.

The Twitterverse has responded to those in Iran with a tidalwave of support, coloring their icons green, the color of Mousavi's supporters, changing the location and timezone listed in their profiles to Tehran or Iran, and passing the word not to repeat the names of Iranian tweeters once it became known that the Ministry in Iran had started to search the site using those parameters to identify members of the opposition. A popular message retweeted at the moment says, "On 9/11, the World said we are all Americans; today, we are all Iranians." Sitting at my keyboard half a world away, waiting for news and hoping for the best, passing on what information I can verify and hope will help, while pundits on CNN rattle about with less information than I, it feels true. In the face of a government-imposed blackout and restrictions resulting in a complete absence of any information-gathering tools of their own, networks and news agencies have themselves turned to twitter for reports of events as they unfold.

Just a few days ago, one of my friends remarked that she just doesn't see the need for twitter or understand why anyone would want to use it. I have a feeling that's about to change. The website has eclipsed its function as mere trend or messaging service and evolved into something more. A new kind of beast. It will be interesting to see where it goes.

*tweets are 140 character text messages
(I blurred the names in the above image to protect the tweeters.)

Monday, June 8, 2009

New Answering Machine Message

"Thank you for calling Dante's Inferno Room, deep in the 7th Level of Hell. We are located at the corner of It's Not My Fault Drive & I Was Only Following Orders, right next to Good Intentions Bar & Grill. Reserved seating now available."

Also, no new word from the Gel-Nails people.

Monday, June 1, 2009

Spin

On May 17, I contacted the gel-nails.com website to let them know I was really angry about the very inconsiderate (and I feel, rude) comments made to my entry about scattering Daddy's ashes. I wasn't very nice about it, either. As in, at all. I was more than a little angry, and not inclined to be respectful. Not very cool on my part, since it makes me look bad, but here's what I wrote:

I appreciate that you used a blog entry about my father's death and the horrible experience of spreading his ashes as a springboard to your gel-nails website. What a thoughtful thing to do. I commented to that effect, and you actually commented AGAIN trying to sell me and others on your website and product. You are contemptible. I can only hope that one day, someone does a similar favor for you. Asshole.

Someone there who only identified him/herself as Gel Nails Management replied to me the same day, and this is the email I got back:

How are you,

We are really really sorry for that, we are using marketing company to advertise for us, we have delivered them your email and made complaint, they assured me that who did this will be terminated. We are really sorry and don't know what or how to cover for our mistake, we know we are responsible for it because we hired them.

We apologize for anything they did, our company goals was always to run only best business.

Please forgive us.

Thank you
Gel Nails Management


I figured that was the end of it, and then I got this mail on the 22nd, I assume from the same person, as it bore no closing:

We are extremely sorry about the comment that has been posted on your blog and we would like to rectify this situation by finding out who has done it. We would really appreciate it if you can let us know your blog URL, the username of the person who has posted this comment, the comment posted and the date and time when such a comment was posted.
With these details we will try to track who has done this. Your cooperation in this regard will be really appreciated.

Sincere apologies once again for the inconvenience this has caused you


Interesting. Half of me - okay, a little more than half - thinks they're just trying to placate me and do damage control. But they might be serious. I'll keep you posted.